Privacy Policy
The Media Mark (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, use our services, or communicate with us, including via SMS/text messaging.
If you have any questions, you can contact us at:
Email: [email protected]
1. Scope
This Privacy Policy applies to:
Our website and landing pages associated with The Media Mark
Our advertising and marketing services
Forms you fill out (online or offline) to become a lead or client
SMS/text messaging programs and any other communication channels we use
By using our services, submitting your information, or opting in to SMS/text messages, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Information You Provide Directly
Contact information: name, email address, phone number, company name, job title
Lead and client information: business details, services you’re interested in, budget, project details, and any other information you choose to submit via forms, questionnaires, or during calls
Account and communication information: messages, call notes, emails, meeting notes, feedback, and survey responses
Payment and billing information: if applicable, for services you purchase (processed through secure payment providers)
2.2 Automatically Collected Information
When you visit our website or landing pages, we may automatically collect:
IP address and general location
Browser type and device information
Pages visited, time on site, and referring URLs
Cookies or similar technologies used for analytics and basic site functionality
This information is typically used in aggregate form to understand and improve our website and campaigns.
2.3 SMS/Text Messaging Information
When you opt in to receive SMS or text messages from us, we may collect:
Your mobile phone number
The date, time, and content of your messages to and from us
Confirmation of message delivery or interaction
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
3. How We Use Your Information
We use the information we collect for the following purposes:
To provide and deliver our video marketing, advertising, and consulting services
To respond to your inquiries, schedule calls, and manage ongoing projects
To send you service-related communications, including emails, SMS, and in-app or platform notifications
To send you marketing messages (where permitted by law and where you have not opted out)
To analyze performance of our campaigns, funnels, and website
To improve our services, user experience, and internal processes
To maintain security, prevent fraud, and comply with legal obligations
For SMS/text messaging:
To send you updates related to your inquiries, appointments, service updates, reminders, and occasional promotional messages (where you have opted in)
To manage and honor your opt-in and opt-out preferences
4. How We Share Your Information
We do not sell your personal information or leads’ information to any other companies for their own marketing purposes.
We may disclose information in the following limited circumstances:
4.1 Service Providers and Subcontractors
We may provide information to trusted vendors and subcontractors who assist us in operating our business and delivering services. Examples include:
Customer support tools and CRM systems
Email service providers and SMS/text messaging platforms
Payment processors
Website hosting and analytics providers
These service providers may only use your information to perform services on our behalf and must protect it appropriately.
Information sharing to subcontractors in support services, such as customer service, is permitted.
4.2 Legal and Safety Requirements
We may disclose information when we believe it is necessary to:
Comply with applicable law, regulation, or legal process
Respond to lawful requests from government authorities
Protect the rights, property, or safety of The Media Mark, our clients, or others
4.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of our business, information may be transferred as part of that transaction, subject to confidentiality protections.
Required SMS/Mobile Disclaimer in This Section
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
This means that while we may use third-party platforms to deliver your SMS messages (such as SMS aggregators or text message service providers), your SMS opt-in data and consent are not shared beyond what is necessary to operate the text messaging service.
5. Mobile Information & SMS/Text Messaging
This section highlights our specific commitments related to mobile and SMS/text messaging data.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services that are necessary to send and receive messages.
5.1 SMS Opt-In
By providing your mobile number and explicitly opting in (for example, by checking an opt-in box, signing a form, or texting a keyword), you consent to receive SMS/text messages from us. Message and data rates may apply depending on your mobile carrier and plan.
5.2 SMS Opt-Out
You can opt out of SMS/text messages at any time by following the instructions in the message (for example, replying “STOP”) or by contacting us at [email protected]. We will process your opt-out request promptly.
6. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
Remember your preferences
Analyze site traffic and performance
Improve our website and marketing campaigns
You may control cookies through your browser settings, but disabling certain cookies may affect site functionality.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to help protect your information from unauthorized access, use, or disclosure. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain information for as long as necessary to:
Provide services to you
Fulfill the purposes described in this Policy
Comply with legal and regulatory obligations
Resolve disputes and enforce our agreements
When information is no longer needed, we will securely delete, anonymize, or otherwise dispose of it in a reasonable manner.
9. Your Choices and Rights
Depending on your location and applicable law, you may have the right to:
Access, update, or correct your personal information
Request deletion of your personal information
Object to or restrict certain types of processing
Opt out of marketing communications
You can exercise these rights by contacting us at [email protected].
You may also:
Unsubscribe from emails by using the unsubscribe link in our messages
Opt out of SMS by replying “STOP” or following the instructions in our text messages
10. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
11. International Users
If you access our website or services from outside the United States, information may be processed in the United States or other locations where our service providers operate. By using our services, you acknowledge that your information may be transferred to and processed in jurisdictions that may have different data protection laws than your home country.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. In some cases, we may provide additional notice (such as by email or a notice on our website). We encourage you to review this Policy periodically to stay informed about how we handle your information.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
The Media Mark
Email: [email protected]